Order questions

Q: Can you provide a sample? If so, what is the cost to ship to the US?
A: Free samples of 27 Watt,15 watt work lights will be offered. Shipping at your expense

Q: What does it mean when a product is backordered?
A: We try to have everything we make in stock. Sometimes demand outweighs our ability to produce an item. We’re a small shop with a limited number of parts/people. If this happens we can place an item on “backorder”. We will take the order and give you an estimated delivery date. When the order is ready we will contact you, then ship the item out. Backordered items usually take 2-3 weeks but have known to take longer.

Q: How do I place an order?
A: Feel free to contact an New Vision customer service representative at sales(at)nvautoparts.com

Q: Do you offer covers for your LED light bars?
A: Not at this time, please check back as we are in design phase on our LED light bar covers. Sign up for our newsletter and receive updates and specials about new products.

Warranty questions

Q: What is the length of your warranty?
A: 12 month warranty

Q: How does it work if we receive an item that is within the warranty time frame?
A: All claims under this warranty should be taken photos or videos with detail of fault for us to confirm, please see our warranty details.

Q: Vibration Damping/Shock Proof: What is your rating?
A: Vibration: Max 20Grms, 5-400Hz

Q: What type of packaging do you use?
A: Color box,neutral packaging or custom color box if you needed

Q: Can I get a E-catalog?
A: Yes, click here to download it

Q: What certificates of your products have?
A: CE,RoHS,IP67 and some of part# with D.O.T or E-Mark R10

Payment questions

Q: What are my payment options?
A: Online we accept Paypal. If placing via email or international order we can also arrange for prepayment by check or wire transfer.

Not sure how to get started?

We’ve worked hard to ensure our website is easy to navigate and functional, allowing you to book one of our items with easy. Simply browse our options and get in touch by giving us a buzz on +86-3737-6475, or shoot your message through to sales(at)nvautoparts.com. We’re always more than happy to provide helpful advice and assistance.