If you are facing issues with our LED products, we suggest troubleshooting before deciding anything else.

We believe in producing quality lights. It’s certainly why we spend the exact amount of effort on every light we produce. The majority of our lights are popular for meeting customer needs as they request.

However, like for every product, there are some rare cases where you’d face issues with our LEDs. The thing about us is that we’ll be there for our customers. When you face a problem, we’ll help you sort them out.

The reason why we wanted to put up a troubleshooting guide was that we get plenty of returns. These returns don’t require replacements. You just have to troubleshoot the issue, and they’ll work perfectly well.

Your returns result in a wastage of time, money, and effort for both parties. So we’d like you to go through this guide to identify whether the issue is warrantable or not.

Issues In the Operational System

Usually, the reported problems are less likely to be related to our LEDs themselves.

If the returned products don’t have any issues, you might end up bearing unnecessary costs. Your costs will be in terms of time and shipping.

So before you return, go through the following steps to ensure that the product is warrantable because of the issues in the operational system.

The Light That Doesn’t Operate

Do bench test: Disconnect the product from its application and use a power supply to check the lamp’s voltage.

If it functions properly, then the problem isn’t with the application, so you will not be able to cover it under our warranty.

Change it with a functioning lamp: If there’s a similar lamp of the exact type, try changing positions with the faulted lamp.

If the problem persists, then the issue is with the lamp. If not, it must be something to do with the circuit.

The Light That Flickers

Check LEDs’ input voltage — Compared to traditional lights with low voltage, the LEDs are likely to flicker.

You can check the input voltage and the output voltage of the application using a multi-meter.

If it’s less than the operating voltage mentioned or higher than 1-2 volts, it might cause flickering.

Change it with a functioning lamp: If there’s a similar lamp of the exact type, try changing positions with the faulted lamp.

If the problem persists, then the issue is with the lamp. If not, it must be something to do with the circuit.

Jeep installation: The flickering might be because of hyper-flashing or PWM circuitry of the vehicle. Ensure that your vehicle has the correct lights and consider anti-flicker harnesses if needed.

If the issues with the operational system persist, check out with your deal to request a warranty.

Difference Between Water Ingress & Condensation

You need to differentiate what condensation and water ingress mean.

Condensation: This is a common condition in LED lights. This is not warrantable as well. The heat released from the light or suitable weather conditions can easily evaporate condensation formed.

Water ingress: The large droplets and pooling water are ingress indications. They are warrantable.

If water ingress is the problem, you can talk to the authorized dealer to begin the warranty process.

Learn more about the difference between condensation and water ingress.